I walked into a local bakery and the two clerks behind the counter where pleasant. They did their job. I did my transaction and was about to leave. I have no reason to complain about the service I received.
“Can I give you a secret that will change the way you interact with your customers?” I asked.
“Sure?” they said reluctantly.
I gave them the secret. It was fairly simple. It was just ONE of the things a Charismatic Connector does when interacting with others. And for these two employees, it was a game changer.
The next person to come in was a older woman who seemed to be there for the first time. The two employees applied the secret, welcomed the customer, took care of her needs and completed the order.
And then something new happened (for the two employees). The customer looked around for a tip jar (there wasn’t one). I noticed this behavior and asked “Are you looking for a tip jar?”.
“Yes” she responded.
“May I ask why?”
“Well look at these two! They made me feel at home. I feel like I know them. They have GREAT customer service!” she said with pride.
I looked at the two young women behind the counter who stood there with their jaw on the ground. They couldn’t believe it.
One Simple Secret of a Charismatic Connector was all it took to move the needle.
As the lady left, she said “I’ll be back- I promise”.
In the grand scheme of things, a $2 tip isn’t a huge difference. But if every customer comes in with an additional $2 and a promise to return (and an assumed “they’ll tell others”), the bottom line of ANY customer service company will be GREATLY affected. If a company like this averages about 300 customers per week, that’s over $31,000 annually.
10 C's of a Charismatic Connector
- Comedy (humor)
- Coping (health)
Want to know what the ONE secret is? Or would you rather understand and exhibit the behaviors of a Charismatic Connector? It’s more than just “doing a thing” that gets these kind of results. It’s attitude, behavior and connection. The scientific research calls this type of person “The Ultimate Team Player”. And when you have an entire team of Charismatic Connectors they are upwards of “68% more effective” (according to research at MIT)
I’ve been teaching the FUNdamentals of what makes up a Charismatic Connector for 22 years to over 100,000 people and to some of the top companies in the country.
Become A Charismatic Connector training is available in the Phoenix Area for you and your team to learn these secrets. We are also available to travel to your company/organization in any state at a time that is convenient to your teams schedule.